Terms of Use

1. Acceptance of These Terms

By accessing or using the Tremorian Royal website at tremorianroyalinn.com (the "Website"), you confirm that you have read, understood and agree to be bound by these Terms of Use ("Terms") in their entirety, together with our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Website. Your continued use of the Website following any published amendment to these Terms constitutes your acceptance of the revised version.

These Terms constitute a legally binding agreement between you ("you" or "the user") and ("we", "us" or "the Company"), the entity that owns and operates the Tremorian Royal hotel and casino property located at .

2. Purpose of the Website

The Website is provided solely to furnish information about the Tremorian Royal hotel, casino facilities, dining, events and associated services; to allow prospective and returning guests to submit accommodation enquiries and reservation requests; and to enable general communication between you and the Company.

Nothing on the Website constitutes an offer to supply gaming services online. All casino gaming activities take place exclusively at the physical premises of Tremorian Royal, , and are subject to the rules, conditions and applicable New Zealand law governing such activities on-site.

3. Permitted Use

3.1 Authorised Use

You may use the Website for lawful, personal, non-commercial purposes only. Specifically, you are permitted to:

• Browse information about the property, its rooms, facilities and services;
• Submit reservation requests or enquiries using forms provided on the Website;
• Download or print a single copy of any page for your personal, non-commercial reference; and
• Contact the property using the contact details published on the Website.

3.2 Prohibited Conduct

You must not use the Website in any manner that:

• Violates any applicable New Zealand law, regulation or court order;
• Infringes the intellectual property or other rights of the Company or any third party;
• Involves scraping, crawling, data-mining, automated querying or any systematic extraction of content without our prior written consent;
• Transmits unsolicited commercial communications, malware, viruses or any other harmful code;
• Attempts to gain unauthorised access to any part of the Website, its servers or associated networks;
• Impersonates any person or entity or misrepresents your affiliation with any person or entity;
• Interferes with, disrupts or places unreasonable load on the Website's infrastructure; or
• Facilitates or encourages any of the above.

We reserve the right to terminate or restrict access to the Website for any user who breaches these provisions, without notice and without liability.

4. Intellectual Property

4.1 Ownership

All content on the Website — including but not limited to text, photographs, graphics, logos, icons, audio clips, video clips, data compilations and software — is the property of or its content licensors and is protected by New Zealand copyright law, trade mark law and other applicable intellectual property legislation.

4.2 Restricted Use of Content

No content from the Website may be reproduced, republished, uploaded, posted, transmitted, framed, commercially exploited or distributed in any form or by any means without the prior written permission of the Company, except where expressly permitted by law or as stated in clause 3.1 above.

4.3 Trade Marks

The name "Tremorian Royal", the "Tremorian Royal Inn" word mark and all associated logos are trade marks of . Nothing in these Terms grants you any licence or right to use any trade mark, service mark or logo displayed on the Website.

4.4 User Submissions

Where you submit content to us through the Website (including reviews, comments or enquiry messages), you grant the Company a non-exclusive, royalty-free, perpetual licence to use, reproduce, modify and publish such content for the purpose of responding to your enquiry or improving our services. You warrant that any content you submit does not infringe the rights of any third party.

5. Reservation Requests, Rates and Booking Terms

5.1 Nature of Enquiries

Submitting a reservation request through the Website does not constitute a confirmed booking. A binding reservation is formed only when the Company issues a written booking confirmation to you by email.

5.2 Accuracy of Information

You agree to provide accurate, complete and current information when submitting a reservation request or any other enquiry form on the Website. The Company accepts no responsibility for errors arising from inaccurate information supplied by you.

5.3 Rates and Pricing

Room rates and any other pricing displayed on the Website are quoted in New Zealand Dollars (NZD) and are inclusive of GST at the applicable rate unless expressly stated otherwise. Rates are subject to availability and may change without notice. The rate confirmed in your booking confirmation is the rate that will apply to your stay.

5.4 Cancellation and Modification

Cancellation and modification conditions specific to each rate type will be set out in your booking confirmation. Where a non-refundable rate is selected, no refund will be issued in the event of cancellation or no-show. For flexible rate bookings, cancellation must be received by the deadline stated in your confirmation to avoid penalty charges.

5.5 No-Shows

If you do not arrive on your scheduled check-in date and have not cancelled in accordance with the applicable cancellation policy, the Company reserves the right to charge the applicable no-show fee as stated in your booking confirmation and to release your room.

5.6 Guest Conduct on Property

All guests and visitors to the Tremorian Royal premises are required to comply with the property's House Rules, which are available at the front desk and may be provided on request prior to arrival. The Company reserves the right to refuse admission or remove any person from the premises who breaches those rules.

6. Age Restriction

Access to the casino facilities at Tremorian Royal is restricted to persons aged 18 years and over. This requirement applies at all times the casino is in operation, without exception.

Valid government-issued photographic identification may be required to verify age before entry to casino areas is granted. Acceptable forms of identification include, without limitation, a New Zealand driver licence, New Zealand passport or equivalent overseas government-issued document. The Company's staff are authorised to refuse entry to any person who is unable to produce satisfactory evidence of age.

Guests who are under 18 years of age are not permitted in any designated gaming area, regardless of whether they are accompanied by an adult.

7. Responsible Gaming

Tremorian Royal is committed to promoting a safe, responsible and enjoyable environment for all guests who choose to use the casino facilities. Gaming is intended to be a form of entertainment, and we encourage all guests to approach it responsibly.

7.1 Our Commitment

We support the principles of responsible gaming by:

• Enforcing minimum age requirements strictly;
• Training staff to recognise signs of problem gambling and to respond appropriately;
• Displaying responsible gambling information in casino areas; and
• Facilitating self-exclusion arrangements for guests who request them.

7.2 Self-Exclusion

If you feel that your gambling is causing you or others harm, you may request a self-exclusion arrangement by speaking with a member of our management team or by contacting us at info@tremorianroyalinn.com. Self-exclusion means you will be refused entry to the casino gaming areas for the duration agreed.

7.3 External Support Resources

Independent support and information about problem gambling is available through the following organisations. These are public services and their contact information is provided for your convenience only:

• Problem Gambling Foundation of New Zealand — pgf.nz
• Gambling Helpline — a free, confidential service operated under the auspices of the New Zealand Government; details are available at gamblinghelpline.co.nz
• Department of Internal Affairs (Gambling) — the New Zealand government agency responsible for publishing guidance on gambling harm minimisation, self-exclusion tools and complaint pathways; further information is available at dia.govt.nz

7.4 Practical Tips for Responsible Play

• Set a budget before you start and stick to it.
• Treat losses as the cost of entertainment, not as debts to be recovered.
• Do not gamble with money you cannot afford to lose.
• Take regular breaks and do not gamble when tired or distressed.
• Seek help promptly if you are concerned about your gambling behaviour.

8. External Links

The Website may contain hyperlinks to third-party websites for your convenience and information. These links do not signify that we endorse those websites or have any association with their operators. We have no control over the content of linked sites and accept no responsibility or liability for their content, accuracy, legality or availability.

When you leave the Website by following an external link, you do so at your own risk. We recommend that you review the terms of use and privacy policies of any third-party website you visit.

9. Website Availability

We endeavour to keep the Website available at all times; however, we do not warrant that the Website will be uninterrupted, error-free or free from viruses or other harmful components. Access to the Website may be suspended temporarily without notice for maintenance, upgrades, emergency repairs or for reasons beyond our reasonable control.

We reserve the right to alter, suspend or discontinue any part of the Website or its content at any time without notice and without liability to you.

10. Limitation of Liability

10.1 General Exclusion

To the fullest extent permitted by applicable New Zealand law, the Company, its directors, employees and agents expressly exclude liability for any loss or damage of any kind arising directly or indirectly from:

• Your use of, or inability to use, the Website;
• Any reliance placed by you on information contained on the Website;
• Errors, omissions or inaccuracies in Website content;
• Unauthorised access to or alteration of your data or transmissions;
• Any interruption, suspension or termination of the Website; or
• The conduct of any third party in connection with the Website.

10.2 No Warranties

The Website and all content are provided on an "as is" and "as available" basis without any representation or warranty, express or implied. We do not warrant that the Website is suitable for any particular purpose or that any information on the Website is accurate, complete or current.

10.3 Consumer Guarantees Act

Nothing in these Terms is intended to limit or exclude any rights you may have under the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ) or any other applicable New Zealand legislation that cannot lawfully be excluded or limited. Where such legislation applies, our liability is limited to the extent permitted by that legislation.

10.4 Cap on Liability

Where liability cannot be fully excluded, our aggregate liability to you for any claim arising out of or in connection with your use of the Website shall not exceed NZD 100, except where greater liability is required by applicable New Zealand law.

11. Privacy and Personal Information

The Company collects and processes personal information about you in accordance with our Privacy Policy and New Zealand's Privacy Act 2020. Our Privacy Policy explains what information we collect, how we use it, with whom we share it, how we protect it and how you may exercise your rights in relation to it, including access to and correction of your information.

Where we collect special-category personal data, we do so only to the extent required or permitted by law and with appropriate safeguards in place.

For any privacy-related enquiries, please contact us at info@tremorianroyalinn.com.

12. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of New Zealand. The courts of New Zealand shall have exclusive jurisdiction to settle any such dispute or claim, and you irrevocably submit to the personal jurisdiction of those courts.

Where New Zealand law provides mandatory consumer protections that differ from or are additional to the provisions of these Terms, those protections shall apply in addition to these Terms and shall prevail to the extent of any inconsistency.

13. Disputes and Complaints

13.1 Initial Resolution

If you have a concern or complaint arising from your use of the Website or your dealings with the Company, we encourage you to contact us in the first instance so that we can seek to resolve the matter promptly and fairly. Please send your complaint in writing to:

13.2 Response Timeframe

We will acknowledge receipt of your complaint within five (5) working days and aim to provide a substantive response within twenty (20) working days. Where a complaint is complex, we will keep you informed of progress and provide an estimated resolution date.

13.3 External Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may wish to seek assistance from an external body. Depending on the nature of your complaint, relevant avenues may include:

• The Disputes Tribunal of New Zealand for civil disputes up to NZD 30,000 (or NZD 50,000 by agreement);
• The Office of the Privacy Commissioner for complaints relating to the handling of personal information; or
• The Commerce Commission for matters relating to fair trading and consumer protection.

For complaints relating to on-site casino gaming activities, information about applicable regulatory complaint pathways is available from the Department of Internal Affairs at dia.govt.nz.

14. Amendments to These Terms

We may revise these Terms at any time by posting an updated version on the Website. The date at the top of this page will reflect when the most recent revision was made. It is your responsibility to review these Terms periodically. Your continued use of the Website after any amendment constitutes your acceptance of the revised Terms.

Where changes are material, we will take reasonable steps to bring them to your attention, including by displaying a notice on the Website's homepage.

15. Severability and Waiver

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

A failure by us to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision and shall not prevent us from enforcing it on a subsequent occasion.

16. Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation issued by us, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements, representations and understandings of any nature relating to the same subject matter.

17. Contact Details

For any enquiries relating to these Terms or to the Website generally, please contact us using the details below: