Cookie Policy

1. Introduction

This Cookie Policy explains how ("we", "us" or "our") uses cookies and similar storage technologies on the website tremorianroyalinn.com (the "Site"), which serves as the digital presence of the Tremorian Royal hotel and casino located in Te Awamutu, New Zealand.

When you visit the Site, certain technologies may be placed on or read from your device. Some of these are essential to the safe and correct operation of the Site. Others are optional and will only become active if you choose to accept them. We are committed to being transparent about how these technologies work and to giving you meaningful control over your preferences.

Please read this policy carefully alongside our Privacy Policy, which describes how we handle personal information more broadly. If you have questions about anything in this policy, you are welcome to contact us at info@tremorianroyalinn.com.

2. What Are Cookies and Similar Technologies?

A cookie is a small text file placed on your device (computer, tablet or mobile phone) by a website you visit. Cookies allow a website to recognise your device on subsequent visits and to store certain preferences or information about your browsing session.

In addition to cookies, the Site may use other local storage mechanisms, including:

• Session storage — temporary data that exists only for the duration of your browser session and is deleted when you close the tab or window.
• Local storage (web storage) — data that persists on your device after your browser session ends, until you or the Site deletes it.
• Pixel tags and web beacons — small transparent image files embedded in web pages or emails that signal when content has been viewed.
• Scripts — short pieces of code that may be loaded from our servers or from third-party providers to enable certain Site functionality or tracking.

For brevity, we refer to all of these technologies collectively as "cookies" throughout this policy.

3. Categories of Cookies We Use

We group the cookies on the Site into four categories based on their purpose. The table below summarises each category, whether your consent is required, and the typical storage duration of cookies within that category.

Cookies may also be classified by their origin:

• First-party cookies — set directly by tremorianroyalinn.com and read only by us.
• Third-party cookies — set by external service providers whose code or content is embedded in our Site. These providers have their own privacy and cookie policies, which govern the data they collect independently of us (see Section 7 below).

4. Strictly Necessary Cookies

Strictly necessary cookies are indispensable for the Site to operate. They enable functions such as:

• Maintaining your session as you move between pages.
• Remembering items you have added to an enquiry or reservation form.
• Applying security measures that help protect the Site and our visitors from fraud and other threats.
• Storing your cookie consent choices so that we do not display the consent notice on every page you visit.
• Ensuring our age-verification gate for the casino section of the Site operates correctly, in compliance with New Zealand gaming legislation (minimum age: 18 years).

Because these cookies are essential, they are placed on your device as soon as you access the Site, without requiring your prior consent. You may disable them through your browser settings, but doing so is likely to prevent large parts of the Site from working as intended.

5. Functional (Preference) Cookies

Functional cookies allow the Site to remember decisions you have made in order to provide a more personalised experience. Examples of functionality these cookies may support include:

• Storing your chosen language or regional settings.
• Remembering that you have previously completed certain Site interactions so that you are not prompted again unnecessarily.
• Recalling display preferences you have selected.

These cookies remain inactive unless and until you accept the Functional category through our cookie preference centre. If you do not accept this category, the Site will still be accessible, but some personalisation features will not be available and your preferences may not be retained between visits.

6. Analytics (Performance) Cookies

Analytics cookies help us understand how visitors interact with the Site. The information collected is generally aggregated and used to:

• Identify which pages and sections receive the most visits.
• Measure how long visitors spend on particular pages.
• Detect technical errors or broken links.
• Understand the paths visitors take through the Site.
• Assess the overall performance of the Site so we can make improvements.

Analytics cookies in this category are switched off by default. They will only be activated if you choose to accept the Analytics category through our consent panel. If you decline this category, we will not collect analytics data from your visit through cookies, though we may still receive basic server log information that does not rely on cookies and that is used solely for security and operational purposes.

7. Marketing (Targeting) Cookies

Marketing cookies allow us and our promotional partners to show you content relating to the Tremorian Royal that is more relevant to your interests. These cookies may:

• Track whether you have previously visited the Site or viewed particular pages.
• Help limit how many times you are shown the same promotional content.
• Enable measurement of the effectiveness of our marketing campaigns.
• Facilitate re-engagement activity directed at previous Site visitors.

Marketing cookies are strictly optional and remain inactive unless you actively accept this category. Declining or withdrawing consent for marketing cookies will not affect your ability to access any part of the Site.

8. Third-Party Cookies and External Services

Some cookies on the Site are set by third-party service providers whose tools or scripts are embedded in our pages. Where optional third-party technologies are involved, they will only be loaded after you have consented to the relevant cookie category.

We exercise care when selecting third-party providers and aim to work only with reputable organisations. However, once a third party's cookie is set, that provider's own privacy policy governs how they collect and use any data obtained through that cookie. We do not control the data practices of third parties and are not responsible for the content or accuracy of their privacy or cookie policies.

We encourage you to review the privacy and cookie policies of any third-party service providers relevant to your use of the Site. If you have concerns about a specific third-party technology, you may withdraw consent for the relevant category at any time (see Section 10) or use your browser to block third-party cookies globally (see Section 9).

9. Managing Cookies Through Your Browser

In addition to the consent choices available through our cookie preference centre, most web browsers allow you to manage cookies directly through their settings. Depending on your browser, you may be able to:

• View the cookies currently stored on your device.
• Delete some or all stored cookies.
• Block cookies from all websites or from specific websites.
• Block third-party cookies specifically.
• Set your browser to notify you when a site attempts to place a cookie.

Instructions for the most commonly used browsers can be found at the following locations (these links lead to third-party websites, for which we bear no responsibility):

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Apple Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data

Please be aware that blocking or deleting cookies through your browser may affect the functionality of the Site and other websites you visit. Strictly necessary cookies removed via browser settings will be re-placed on your next visit because they are required for the Site to work.

Browser-level controls operate separately from our consent management tool. If you delete cookies stored by our consent tool, the Site may ask for your preferences again on your next visit.

10. Your Consent Choices and How to Withdraw Consent

When you first visit the Site, a cookie consent notice will be displayed. You may:

• Accept all categories — this activates strictly necessary cookies (which are always active) as well as functional, analytics and marketing cookies.
• Reject optional categories — only strictly necessary cookies will be active.
• Customise your preferences — you may accept or reject each optional category individually through our preference centre.

You are not required to accept any optional category in order to access the Site. No optional cookie category is pre-ticked or active by default; each optional category remains off until you affirmatively choose to enable it.

You may change or withdraw your consent at any time by accessing the cookie preference centre, which is accessible via the "Cookie Settings" link in the footer of every page on the Site. Withdrawing consent for an optional category will cause any active cookies in that category to cease collecting new data. Cookies already placed may remain on your device until they expire naturally or until you delete them through your browser.

Withdrawing consent does not affect the lawfulness of any processing that took place before your withdrawal.

11. Cookie Duration

Cookies fall into two duration categories:

• Session cookies — temporary files that are deleted automatically when you close your browser. They are used to maintain continuity within a single browsing session.
• Persistent cookies — files that remain on your device for a set period after your browser session ends, or until deleted. Persistent cookies are used to remember your preferences and to support analytics and marketing functions across multiple visits.

The typical durations for each cookie category are set out in the table in Section 3. Actual durations may vary depending on the specific cookie. You can check the expiry date of individual cookies through your browser's developer tools or privacy settings.

12. Do Not Track Signals

Some browsers and browser extensions transmit a "Do Not Track" (DNT) signal to websites you visit. There is currently no universally agreed technical standard for how websites should respond to DNT signals in New Zealand or internationally. We acknowledge receipt of DNT signals but note that, at present, we do not alter the Site's behaviour based on those signals. You can manage your preferences directly through our cookie preference centre as described in Section 10.

13. Age Restrictions

The Site is intended for use by adults. The casino facilities at the Tremorian Royal are subject to New Zealand gaming legislation, which sets the minimum participation age at 18 years. We do not knowingly collect personal information from or direct marketing content to individuals under the age of 18. If you are under 18, please do not submit personal information through the Site. If we become aware that information has been provided by someone under 18, we will take appropriate steps to remove that information from our records.

New Zealand's problem-gambling support resources are published by the Ministry of Health and the Gambling Commission. Visitors who wish to access self-exclusion tools, complaints processes or guidance on responsible gambling are encouraged to consult those publicly available resources.

14. Updates to This Policy

We review this Cookie Policy periodically and update it when necessary to reflect changes in the technologies we use, changes in applicable law or updated guidance from relevant authorities. The "Last updated" date at the top of this page indicates when the most recent revision was made.

Where we make material changes to this policy, we will take appropriate steps to bring those changes to your attention, which may include displaying a notice on the Site or refreshing the consent notice so that you can review and, where relevant, re-confirm your preferences.

We encourage you to revisit this page from time to time to stay informed about how we use cookies.

15. Contact Us

If you have any questions, concerns or requests relating to this Cookie Policy or our use of cookies and similar technologies, please contact us:

We will endeavour to respond to all enquiries within a reasonable timeframe.