1. Adult-Only Gaming Premises

Entry to all gaming areas at Tremorian Royal is strictly reserved for persons who are 18 years of age or older. This requirement is non-negotiable and applies to every guest, regardless of whether they intend to play.

Our team is trained to request proof of age from any individual who appears to be under the required age. Accepted identity documents include a current New Zealand driver licence, New Zealand passport, or any internationally recognised government-issued photographic identification that clearly shows the holder’s date of birth.

Any person who is unable or unwilling to produce satisfactory identification will be respectfully declined entry to the gaming floor. Guests found to have misrepresented their age will be asked to leave immediately, and any related play may be voided.

Parents and guardians are reminded that minors must not be left unattended anywhere in the vicinity of gaming areas. Staff will approach any unaccompanied minor promptly and, where necessary, will contact appropriate authorities in accordance with our duty-of-care obligations.

2. Gaming is Optional

Tremorian Royal is first and foremost a hotel and hospitality destination. Participation in gaming activities is entirely voluntary. No guest is ever required, pressured or incentivised to gamble as a condition of their stay, access to any facility, or enjoyment of any other service we provide.

We encourage all guests to approach gaming as a leisure pursuit: one activity among many available during your time with us. We do not pursue or solicit reluctant players, and our team is trained to respect any guest who declines to participate in gaming activities.

3. Managing Your Time and Spending

Responsible gambling begins with making deliberate decisions before you sit down to play. We encourage every guest to set firm personal limits on both the time they spend gaming and the amount of money they are prepared to lose before they begin.

3.1 Setting a Session Budget

Decide in advance the maximum amount you are comfortable spending on gaming during your visit. Treat this figure as an entertainment cost — money set aside for recreation, not money intended for winnings. Once that amount is spent, stop playing.

• Bring only the cash or card funds you have allocated for gaming; leave additional funds secured in your room safe or with the hotel concierge.
• Do not access additional funds — whether from savings, credit facilities or other sources — once your session budget is exhausted.
• Never gamble with money you need for essential expenses such as accommodation, travel home or everyday living costs.
• Winnings are not a reliable source of income; do not factor expected winnings into any financial plan.

3.2 Setting a Time Limit

Extended gaming sessions can lead to fatigue-related decisions that work against sound judgement. Before you begin, decide how long you intend to play and use your phone alarm or a watch to mark that boundary clearly.

• Decide on your session length before you enter the gaming floor.
• Take note of the time when you sit down and respect the limit you have set.
• Step away from the gaming floor when your allocated time is reached, regardless of whether you are ahead or behind.
• Avoid chasing a winning streak beyond your pre-agreed time limit.

3.3 Keeping a Record

Keeping a simple, honest record of what you spend and win during each visit can be a valuable reality check. If you notice that your actual spending consistently exceeds your planned budget, that pattern is worth taking seriously.

4. Recognising Warning Signs

For most guests, gaming is an enjoyable part of their stay. However, for some people, gambling can begin to cause concern. Recognising warning signs early — in yourself or in someone close to you — allows action to be taken before any harm deepens.

The following patterns may indicate that gambling has moved beyond healthy recreation. This is not an exhaustive list, and the presence of any of these signs does not constitute a formal assessment:

• Spending more money on gaming than you planned or can comfortably afford.
• Continuing to play in an attempt to recover money that has been lost.
• Borrowing money or selling possessions in order to fund gaming.
• Neglecting personal responsibilities, relationships or commitments because of time spent gambling.
• Feeling restless, irritable or anxious when not gambling.
• Gambling to escape from worry, stress or difficult feelings.
• Concealing the extent of your gambling from family members or close friends.
• Repeatedly promising yourself or others that you will stop or cut back, but finding that difficult to do in practice.
• Increasing the amounts wagered in order to experience the same level of excitement.
• Losing track of time or money while gaming.

If you recognise any of these patterns in yourself, we encourage you to stop playing, take a break and consider speaking with a trusted person or making use of the support options described below.

5. Taking Breaks

Regular breaks during a gaming session support clearer thinking and help prevent the kind of fatigue that can lead to impulsive decisions. We actively encourage guests to step away from the gaming floor at reasonable intervals.

Our gaming floor team will never discourage a guest from taking a break. If you would like a prompt or reminder, you are welcome to ask a member of staff. We also ask our team to take reasonable steps to approach guests who appear to have been playing for an extended and uninterrupted period.

During a break, we encourage you to:

• Step outside or into a non-gaming area of the hotel.
• Reassess your remaining budget and time before returning to play.
• Check in with a travel companion or make a brief phone call.
• Rest and have something to eat so that fatigue does not cloud your judgement.

Breaks are also an opportunity to decide freely whether you wish to continue playing at all. There is no obligation to return to the gaming floor after a break.

6. Self-Exclusion from Tremorian Royal

If you feel that excluding yourself from the gaming facilities at Tremorian Royal would benefit you, we will honour and support that decision. Self-exclusion is a formal arrangement in which you request that we refuse you entry to our gaming areas for a defined period.

6.1 How to Apply

You may request a self-exclusion in person by speaking privately with a member of our management team at the hotel’s front desk or guest services office. You may also submit a written request by email to info@tremorianroyalinn.com with the subject line Self-Exclusion Request. All requests are handled with complete discretion.

6.2 How it Works

• You will be asked to provide your name and, where possible, a recent photograph to assist identification.
• You may choose the duration of your exclusion. We recommend a minimum period of six months, and you are encouraged to consider a longer term if you feel that is appropriate for your circumstances.
• Once your exclusion is registered, your details will be recorded on our internal restricted-access list and our gaming floor team will be notified.
• During the exclusion period, if you present at the gaming floor we will respectfully decline your entry and remind you of the arrangement.
• Your exclusion will not be lifted before its agreed end date, even if you request early reinstatement. This is by design: the arrangement exists to support you, not to restrict you against your wishes indefinitely, but the agreed cooling-off period must run its course before any review.

6.3 After the Exclusion Period

When your exclusion period ends, you will not automatically be readmitted to gaming areas. You will need to contact us in writing to confirm you wish to lift the exclusion. We will then arrange a brief meeting at a time convenient to you before any change is made. You may at any point request that the exclusion be extended or made permanent.

6.4 Limitations

Our self-exclusion arrangement applies solely to the gaming facilities operated by at . It does not extend to other gaming venues. We encourage guests seeking wider coverage to contact relevant local authorities or support services regarding broader exclusion options available under New Zealand law.

7. Support from Family, Friends and Trusted Contacts

The people closest to you can play an important role in responsible gambling. If someone you care about has shared concerns about your gaming, we encourage you to listen openly. People who know you well are often able to notice changes in behaviour before you are fully aware of them yourself.

Equally, if you are concerned about the gambling behaviour of a family member, partner or close friend, you may:

• Speak privately with our guest services team to understand what options are available.
• Ask our management team whether a third-party exclusion request can be considered in your specific circumstances; we will treat any such conversation with sensitivity and discretion.
• Encourage the person you are concerned about to request a self-exclusion themselves; your support in initiating that conversation can make a real difference.
• Seek guidance from community support services available in New Zealand, which can provide information and assistance to both individuals and those close to them.

We recognise that these conversations are not easy. Our team will always treat guests and their families with dignity and respect.

8. Responsible Gambling Resources in New Zealand

New Zealand has established legal frameworks and public resources designed to promote responsible gambling and to provide assistance to those who need it. Relevant authorities include government agencies and regulatory bodies whose published guidance is publicly available and free to access.

If you are looking for information, guidance or support beyond what Tremorian Royal can provide directly, we encourage you to:

• Contact your local district or community authority, which can direct you to appropriate local support services.
• Search for responsible gambling information published by New Zealand central government agencies, which maintain publicly accessible resources on gambling harm and available support pathways.
• Speak with a community support worker, social worker or family services coordinator if you feel that gambling is having a broader effect on your life or wellbeing.
• Ask at your local library, community centre or citizens advice office for information on support services available in the Waikato region.

All support services available through public authorities in New Zealand are free of charge and confidential. You do not need to be in crisis to reach out; early contact is always encouraged.

Our guest services team can provide a printed list of local support contacts upon request at the front desk.

9. Our Staff and Their Responsibilities

Every member of the Tremorian Royal gaming team receives responsible gambling training as part of their induction and on an ongoing basis. Their responsibilities include:

• Verifying the age of any guest who appears to be under 18 before permitting access to the gaming floor.
• Observing guest behaviour and approaching any person who displays signs of distress or loss of control in a respectful and non-judgmental manner.
• Providing factual information about self-exclusion and other responsible gambling measures when asked.
• Referring guests who request support to the appropriate internal or external resource.
• Maintaining the confidentiality of any responsible gambling conversation or arrangement.
• Reporting any concern about a minor on or near the gaming premises to the duty manager immediately.

Our staff are here to help you enjoy your visit. If at any point you wish to speak with someone privately about gaming, please approach any team member or ask to speak with a duty manager. These conversations are always handled with discretion.

10. Our Commitments to You

is committed to operating its gaming facilities in a manner that is responsible, fair and transparent. The following commitments underpin everything described on this page:

11. Contact Us

If you have a question about responsible gambling, wish to make a self-exclusion request, or would like to provide feedback about our practices, please contact us using the details below:

All responsible gambling enquiries are treated with strict confidentiality. We aim to respond to written enquiries within two working days.

12. Review of This Page

This Responsible Gambling page is reviewed periodically to ensure it remains accurate, relevant and consistent with applicable New Zealand legislation and best practice. reserves the right to update this page at any time. The current version is always available at tremorianroyalinn.com.

If you have suggestions for how we can improve our responsible gambling practices, we welcome your feedback at info@tremorianroyalinn.com.